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Your mail server or the recipient's mail server has our antispam/antivirus software OpenProtect installed and it has blocked your attachments. If you want your attachments back, please contact your mail server admin for more help. Note the following annotated alert is from a old deprecated version of OpenProtect .The words marked bold will vary according to your particular situation. OpenProtect is installed on server name.
This is a message from the OpenProtect E-Mail Virus Protection Service The original e-mail attachment "filename" is on the list of unacceptable attachments for this site and has been replaced by this warning message. If you wish to receive a copy of the original attachment, please e-mail helpdesk and include the whole of this message in your request. Alternatively, you can call them, with the contents of this message to hand when you call. At Date the virus scanner said: Reason (filename) Note to Help Desk: Look on OpenProtect at server name in server path (message id).
This also answers other requests such as -
  • Please forward attachment
  • Please send the attachment
  • Release the mail attachment
  • Release my attachment
  • We don't send spam
  • We don't help spammers send you spam
  • We don't run a spam mailing list
  • We provide a email virus/spam filter software called OpenProtect for email servers.
Our software is tagging
This message has been scanned for viruses and dangerous content by OpenProtect (, and is believed to be clean.
because someone chose to install OpenProtect in your email server or your sender/recipient's email server and the email you received had our software's footer at the bottom of the mail. If the mails are unsolicited or spam mails, please report them to your mail server admin, ISP or email service provider as applicable.